Managing and Using Information Systems A Strategic Approach 6th Edition Test Bank
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chapter4TestBank.doc, Chapter 4, Information Systems and the Design of Work
Multiple Choice
1.
What was involved in
the American Express BlueWork program?
2.
A system that tracks
the hours each employee works in a given day
3.
Employees areprovided
with opportunities for flexible arrangements
4.
Employees are provided
with better office facilities so they stay in the office longer
5.
Employees can work on
tasks they choose, as long as they are in the office
6.
Employees who are
waryof newer technologies
Ans: b (Medium)
Response: See page 75
2.
All of the following
are new types of jobs created by the growing reliance on technology EXCEPT:
3.
Database administrator
4.
Web site designers
5.
Network security
advisor
6.
Editors/writers
7.
Social media
specialists
Ans: d (easy)
Response: See pages78,
79
3.
Which one of the
following is a valid statement?
4.
The cost to access information
has risen.
5.
It takes more time to
access information.
6.
Personal productivity
has dropped as a result of technology.
7.
Traditional job roles
have not changed much as a result of technology.
8.
Most jobs today have a
significant information systems component.
Ans: e (easy)
Response: See page 80
4.
IBM has implemented a
social network analysis tool that maps the _________ and the connections of IBM
employees, supporting innovation by allowing employees to find others in the
company with particular skills, interests or expertise.
5.
knowledge
6.
IS
7.
friendships
8.
departments
9.
job descriptions
Ans: a (Hard)
Response: See page 84
5.
The concept of “jobs”
is being replaced with the concept of work, requiring a framework that links
the IS Strategy with the organization strategy to answer all of the following
EXCEPT:
6.
What work will be
performed?
7.
Who is going to do the
work?
8.
Where will the work be
performed?
9.
When will the work be
performed?
10.
Who will develop the
IS?
Ans: e (Easy)
Response: See page 77
6.
Which collaboration
technology is becoming more and more popular both inside and outside
organizations, consuming much of our attention on a day-to-day basis?
7.
Intranet
8.
Wikis
9.
VoIP
10.
Social networking on
mobile devices
11.
Talking on mobile
phones
Ans: d (Easy)
Response: See page 83
7. The main benefit of ________________ is that
users can workcollaboratively to easily create and edit Web pages, and link
them to useful resources.
8. a Wiki
9. Groupware
10. RSS (web feeds)
11. Social networking sites
12. a Virtual Private Network
Ans: a (Medium)
Response: See page 82
8.
This model suggests
that employee attitudes may change if they think the new system will help them
to do more or better work for the same effort, and that it’s easy to use.
Employee participation in the system’s design and implementation also helps.
9.
Information Management
Model (IMM)
10.
Employee Technology
Model (ETM)
11.
Capability Maturity
Model (CMM)
12.
Computer Access Model
(CAM)
13.
Technology Acceptance
Model (TAM)
Ans: e (Medium)
Response: See page 95
9.
The Department of
Veterans Affairs (VA) realized it did not have adequate policies, education or
technology in place for remote workers when:
10.
An employee whose
laptop carrying unencrypted, sensitive militarypersonnel informationwas stolen.
11.
Because of lack of coordination,
all remote workers were not available for an extended period of time.
12.
Employees posted
sensitive data on a public social networking site.
13.
Employees copied
sensitive data over an unsecured network.
14.
A virus from an
employee’s remote computer crashed the VA’s intranet.
Ans: a (Medium)
Response: Pages90-91
Response: Pages90-91
10. Shoshana Zuboff studied how papermakers’ jobs
were changed by the introduction of computers. What was one of her findings?
11. Web portals were useful in a manufacturing
context
12. The workers felt empowered by the technology
13. The workers sabotaged the technology
14. The managers were unable to take their typical
shortcuts
15. The workers were no longer able to smell and
squeeze the pulp, resulting in lower productivity
Ans: e(easy)
Response: See page 79
11. Steve works for a pharmaceutical company and
he specializes in marketing and sales. He generally works from home. According
to the text, what type of worker is Steve?
12. Telecommuter
13. Mobile device
14. Global worker
15. Vagabondworker
16. Contract worker
Ans: a (easy)
Response: See pages
76, 86
12. Which one of the following is NOT a factor
driving the use of telecommuting?
13. Geographic flexibility
14. Higher productivity
15. Higher job satisfaction
16. Lower employee turnover
17. Stronger sense of company culture
Ans: e (Medium)
Response: See page 91
13.Team members who
are _______________ and prefer to do several activities at one time may want to
have IM or VOIP available to them so that they can communicate with their
colleaguesand still work on other tasks.
1. bichronous
2. monochronous
3. asynchronous
4. synchronous
5. polychronous
Ans: e (Medium)
Response: See page 94
14. Which virtual team challenge is more difficult
for managers to manage/manipulate since there may be a great deal of difference
between groups and individuals?
15. communication
16. technology
17. diversity
18. management
19. location
Ans: c (Medium)
Response: See page 91
15. IT has altered employees and the way they work
by doing all of the following EXCEPT:
16. Creating new types of jobs
17. Greatly changing day-to-day tasks
18. Supporting new ways to manage talent
19. Needing more technically knowledgeable
individuals
20. Providing distinct lines between work and play
Ans: e (Medium)
Response: See page 83
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